Refund Policy

1. Overview

FatBaby API is a prepaid / subscription developer service. Credits and plan entitlements are digital goods that can be consumed immediately through API usage. Because of that, refunds are limited and handled case by case as described below.

2. Free plan and free credits

Free signup credits and free-plan usage are provided at no charge. Free credits have no cash value and are not refundable.

3. Subscriptions and paid plans

• Cooling-off window: If you purchased a paid subscription and have used little or no paid credits, you may request a refund within 7 days of the charge.
• Substantial usage: If a material portion of the monthly credits for that billing period has already been consumed, the purchase is generally non-refundable.
• Renewals: Recurring renewals are charged automatically by our payment provider. Cancel before renewal to avoid the next charge. Renewal charges after cancellation takes effect are not refundable except where required by law.

4. Credit top-ups

One-time credit packs (if offered) are generally non-refundable once credits have been added to your wallet. If a top-up failed technically and credits were not delivered, we will either complete delivery or refund the payment.

5. Service outages and defects

If a confirmed platform defect prevented you from using paid credits you already purchased, we may, at our discretion:

• Restore credits to your wallet, or
• Issue a partial or full refund for the affected purchase

Temporary maintenance, rate limits, invalid requests, or misuse of API keys do not qualify as refundable defects.

6. Chargebacks and disputes

Please contact us before opening a payment dispute so we can help quickly. Fraudulent chargebacks may result in suspension of the account and revocation of API keys.

7. How to request a refund

Email billing@thefatbaby.com with:

• Account email
• Date and amount of the charge
• Payment provider receipt / order ID (for example Creem)
• Reason for the request

We aim to respond within 3 business days. Approved refunds are returned to the original payment method by the payment processor and may take several business days to appear.

8. Cancellations

You may stop using the service at any time by revoking API keys and discontinuing renewal/checkout. Cancellation stops future charges; it does not automatically refund the current billing period unless you qualify under this policy.

9. Changes

We may update this Refund Policy from time to time. The "Last updated" date will change when we do. The policy in effect at the time of purchase generally applies to that purchase.

10. Contact

Billing / refunds: billing@thefatbaby.com
Privacy: privacy@thefatbaby.com
Related: Privacy Policy